Privacy policy

Messages and calls

Your messages, files and proposals in a conversation can be read only by you and the other side of that bid, offer or deal. Matchfluence staff can't read them.

The one exception is a dispute about a deal. While a dispute is open, a member of our team can open that deal's conversation to decide it fairly. They must give a reason, and every opening is recorded with who opened it, when and why.

Images and PDFs you send are stored privately. We remove hidden information from images, such as the location where a photo was taken.

Voice and video calls go directly between you and the other person through our call provider, LiveKit, hosted in India. We keep only who called, when and for how long, never what was said.

A call is recorded only if you both agree at the start of that call. Recordings are encrypted, kept for 90 days and then deleted, and can be opened only by our team during a dispute, with every opening recorded.

If a message contains a phone number, email address or payment handle, we show you a reminder that deals and payments outside Matchfluence aren't protected. We note only that the message had contact details, for our statistics.

If you block or report someone, the report goes to our team with the reason you give. Reports don't include your messages.

Your rights and how to reach us

See and download your data: Settings → Download my data gives you a copy of everything we hold about your account.

Correct it: you can edit your profile, accounts and email in the app at any time.

Delete it: Settings → Delete my account. Records we must keep by law, such as payments and invoices, are kept with your personal details removed.

Withdraw consent: you can disconnect a platform account, remove content samples or delete your account. We record what you agreed to and when.

Nominate someone: you can name a person to use these rights for you if you can't, by writing to the grievance officer.

Grievance officer: Jadhav Vinay, grievance@matchfluence.in. We acknowledge every complaint and reply as soon as we can, within the time the law allows. If you aren't satisfied, you can complain to the Data Protection Board of India.

Duo, our AI assistant

Duo helps with matching, campaign briefs, prices, contract checks and reading your analytics screenshots. To do that, we send an AI provider only the details that task needs: for example a campaign's category, budget and brief, or a creator's rounded audience shares and content summary. We never send names, handles, email addresses, phone numbers, bank, tax or KYC details, or your private messages.

Our AI providers are Anthropic and Google (Gemini). They process data outside India, under contracts that don't allow them to train their models on it. During testing we may use Google's free Gemini service, which Google can use to improve its products, so we use it only with test data, never with your real data.

If you add content samples, the screenshots and captions you add are stored privately and used only to describe your content for matching. Post links aren't opened. You can remove a sample at any time.

Duo never makes decisions on its own: it explains fit, never promises results, and a person always confirms. Its matching rules can't be changed by anything written in a brief, bio or caption. Brands never see brand-safety notes about your content; they only see a stats confidence level (high, medium or low).

We keep Duo's answers for up to 90 days to check quality and fix problems, then only usage numbers (like cost and response time) for 2 years. You can flag anything Duo got wrong about your content, and our team will review it.

If Duo isn't available, everything still works with our standard rules (Quick match).